Author Topic: AlbertaRelm changing in Mar.  (Read 6486 times)

walleyes

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Re: AlbertaRelm changing in Mar.
« Reply #20 on: April 11, 2014, 08:35:30 AM »
Thx flatlander.. Still can't see where you found that but we will wait and be patient..

Flatlandliver

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Re: AlbertaRelm changing in Mar.
« Reply #21 on: April 11, 2014, 02:04:46 PM »
Thx flatlander.. Still can't see where you found that but we will wait and be patient..

The first post in this thread by Bruce has a link to the mail out. It was supposed to be emailed to everyone but apparently some were missed. Hopefully it all goes smooth and on time. Here's the email I received.

      
Message from Alberta Environment and Sustainable Resource Development

Important Information

ReLM 2 launches this month
After 16 years with the same sportfishing and hunting licensing system, the first phase of transition to a new system, ReLM 2, will begin on March 16, 2014. Provided by ACTIVE Network, the system will offer new and enhanced features as well as a new look and feel.

ACTIVE Network is a leading provider of activity and participant management solutions. It currently delivers fisheries and wildlife licensing services in over 23 jurisdictions across North America, including Saskatchewan and Ontario.

The new system is designed for convenience and ease of use, so we expect the transition to be straightforward. However, all licensing services between March 13 and March 16 (inclusive) will be unavailable as we transfer to the new system.

If you have previously purchased a licence online, you will need to re-register your WIN and password.
Key events
March 13

At 12:00 a.m. (midnight March 12), AlbertaReLM goes offline to begin changeover to new system

March 13–15 (inclusive)

No licensing sales available

March 15, 5:00 p.m.

Help desk reopens – number remains as 1-888-944-5494

March 17, 9:00 a.m.

The ReLM 2 licensing system and AlbertaReLM (website) go live

April 8–May 1

Special walleye draw applications may be purchased online at www.albertarelm.com or at an Issuer for $3.04 (plus GST)

May 9, 2014–
March 6, 2015

Special walleye licences available for purchase online at www.albertarelm.com. Paper tags and wires available at local district offices

What will not change
You can purchase WIN Cards and licences and apply for draws online through www.albertarelm.com or at an Issuer
 The help desk number for all inquiries (including draw question inquiries) remains as
1-888-944-5494
 Help desk hours are seven days a week from 6:00 a.m. to midnight (mountain time)
WIN Card holders can either go online or visit an Issuer to purchase all fishing and hunting licences
No new fees will be charged
What will change
 Interactive voice response (1–900) phone sales will be discontinued
AlbertaReLM, as a self-service e-commerce solution, will offer multiple licence purchases and shopping cart features
The new system is flexible and will make it easy to add new services relating to the management and allocation of Alberta’s fisheries and wildlife resources
Hunters and anglers will have new, robust harvest survey tools, enabling the collection of harvest and effort information
The tag colour will change from yellow to BRIGHT GREEN. Yellow tags are no longer valid – please destroy any left over from past seasons. For licences purchased online that require tags, they can be picked up at local district offices
Hunters who have submitted heads for chronic waste disease testing and require results should call:
In Edmonton: 780-638-3578
Toll free in Alberta: 310-0000 + office area code + telephone number
 Cellular:
Roger's Wireless: *310 + office's area code + telephone number
Bell and Telus: #310 + office's area code + telephone number
Transition phases – highlights
For the 2014/15 season, specific licensing and services will progressively come online to meet seasonal demand. Complete hunter and angler information and purchase history will not be available until the end of Phase 4.

Phase 1 – March 16, 2014

Sportfishing licences, WIN Card purchases, spring bear, turkey, wolf and all associated licences and certificates will be available for purchase
WIN profiles with name, address, email, ID and phone number will be available
Phase 2 – starting mid-April 2014

Current draw priority information available
May – licence history available for 2012 and 2013
All draw applications available
Phase 3 – July/August 2014

Disease (chronic wasting disease) and Game Harvest Survey functionality released
Phase 4 – Fall 2014

Access to all licence purchase history information will be available
Frequently asked questions
When can I start using the new system?

A. You can begin using the new system on March 16, 2014.

How will tags be printed?

A. Tags will be essentially be the same as current online tags – on rolls and numbered, with adhesive and instructions to affix printed on the reverse. Preprinted tags will be provided at no cost. In 2014, tags will change from yellow to BRIGHT GREEN. You must complete the required areas on the tag.

Is there a support or help desk number I can call if I need assistance?

A. Yes, the same number used for support in the past will continue to be used: 1-888-944-5494.

Will I still be able to purchase online?

A. Yes, purchases are available both online and at Issuer locations.

Do I still need a WIN Card?

A. Yes, the WIN Card will remain a requirement of the licensing system for licence purchases.

Is the WIN Card changing?

A. No, the current WIN Card, with a 10-digit number, remains the same.

Once a new WIN Card or a renewal is applied for, how long does delivery take?

A. Expect delivery within approximately 20 days of ordering.

Links
https://www.albertarelm.com

http://mywildalberta.com

Other resources
Alberta Hunting Regulations publication

Alberta Sportfishing Regulations publication

Send this to a friend | Unsubscribe

srd.alberta.ca
Alberta Environment and Sustainable Resource Development
Fish and Wildlife
9920-108 Street
Edmonton, AB T5K 2M4
This email was created and delivered using Industry Mailout



« Last Edit: April 11, 2014, 03:13:58 PM by Flatlandliver »

OL_JR

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Re: AlbertaRelm changing in Mar.
« Reply #22 on: April 15, 2014, 09:50:10 PM »
           Just for starters would like to state that I understand that at this point it should not be a concern that draw priorities have yet to be posted on albertarelm.  However, today a "source" told me that the priorities actually may be lost.  I'd like to shrug this one off as just another rumour but all I'm going to say is that I'm a little concerned this time considering the source.  I've sent an email to the new providers asking for a confirmation that the priorities are safe and sound.  Hoping it's just another bad rumour and someone was playing a prank.
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walleyes

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Re: AlbertaRelm changing in Mar.
« Reply #23 on: April 16, 2014, 05:26:11 PM »
I just don't trust the powers at be when it comes to computers and data,, they have proved themselves inadequate far to many times. Look at the fiasco going on now with the Feds and the online tax BS !! No
I am nervous about this one boys,, call me paranoid and I truly hope I am but I am as nervous as a sinner on judgement day..

OL_JR

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Re: AlbertaRelm changing in Mar.
« Reply #24 on: April 17, 2014, 07:40:29 PM »
        Well the reply to my email states that the change over is still a go for the 23rd and nothing has been lost.  Hopefully that is the case we will see I guess. 
"Wolves don't lose sleep over the opinions of sheep"

BruceW

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Re: AlbertaRelm changing in Mar.
« Reply #25 on: April 23, 2014, 01:30:39 PM »
Went to two different retailers today to get our fishing licences and my bear tag, no joy.  At the second place the young lady called the help line and was told the system was down............

Sonny

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Re: AlbertaRelm changing in Mar.
« Reply #26 on: April 23, 2014, 04:36:26 PM »
Went to two different retailers today to get our fishing licences and my bear tag, no joy.  At the second place the young lady called the help line and was told the system was down............

I had the same problem this afternoon.

First I went to Canadian tire but thought it was the young girl there that was doing something wrong.Then I went to High Calibre sports but the guy there couldn't get in either.

Also my win card expires in june but on albertarelm I could only find one year win cards..what's up with that?

walleyes

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Re: AlbertaRelm changing in Mar.
« Reply #27 on: April 23, 2014, 07:38:24 PM »
And we are to believe no information is going to be lost.. Yup,, what a great idea this all was..

I wonder if the powers at be still think it was a good idea to accept the cheapest bid on this lol.. Don't know if this is the case but,, it sure isn't what one would consider a smooth transition..
« Last Edit: April 23, 2014, 07:40:19 PM by walleyes »

bigbore444

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Re: AlbertaRelm changing in Mar.
« Reply #28 on: April 24, 2014, 05:13:41 AM »
And we are to believe no information is going to be lost.. Yup,, what a great idea this all was..

I wonder if the powers at be still think it was a good idea to accept the cheapest bid on this lol.. Don't know if this is the case but,, it sure isn't what one would consider a smooth transition..

All I can get out of it so far is that I had a huntin license in 1998, then I click on it and it says EXPIRED..........no shit. Ya mean they ain't good for life. hehe  I have had a huntin license every year since then as well. 

No other records...........no priority. Dang I got some high ones too. Thinkin Redford had something to do with this. hehe

My son is in the same boat. And he has some high prioritys as well. Draw time getting close boys hope they have it figured out by then. Ya think they may have gliches for the draws...........I don't doubt it. Maybe some angry people this fall. Guess we will see how it plays out. It don't look promising.

Flatlandliver

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Re: AlbertaRelm changing in Mar.
« Reply #29 on: May 18, 2014, 07:46:23 AM »
Draw priorities are up!  :)

weeman

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Re: AlbertaRelm changing in Mar.
« Reply #30 on: May 18, 2014, 08:00:44 AM »
  This past weekend I did an in store fishing promotion at the Barrmart in Barrhead. Customers were waiting from 30 to 60 minutes trying to get there walleye tags. Ray the owner spent time on the phone dealing with the bs while trying to keep customers calm.
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Roughneck Country

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Re: AlbertaRelm changing in Mar.
« Reply #31 on: May 26, 2014, 03:57:32 PM »
Horible to say the least, epic failure??? Waited almost 30 min to get a bear tag and they had to hand write it out! The old system may have needed a bit of updating in the software and user interface but the tag and licence print out was excellent and fast!!! Very disapointed if they don't get back to being at least as good as it use to be.

Got my fingers crossed the draws don't get fubar'd