Screw them and their tags..
Did the hotel relations lady give you a proper apology, Paul?
Unbelievable !! On all counts what a bunch of disrespectfull morons. Paul I would make sure and get the word out as much as possible about these people this is just disgracefull no matter how you look at it
sucks to hear paul. just nothing good in that period. if im reading it right though, by all means be upset with the hotel for their neglect....but it sounds like a third party is responsible for the charges? thats what i see...and it sounds like the hotel is trying to make that right at least?