A little respect for my dad

[Paul]

http://www.edmontonsun.com/2012/04/12/body-remained-undiscovered

I was treated like shit by the hotel that let my dad rot for 6 days in his room unchecked, then when we got home from Nevada, after a 3 day drive bringing his car back, I see they charged him for the room, enuff said...

[badback]

Their greed will come back to haunt them...Karma is a bit@h

[Paul]

Was the River Palms. Anyway doesn't much matter, won't bring my dad back. What bothers me is some people actually think it's OK they didn't check him for 6 days. I disagree, someone doesn't leave the room for that long who knows what's going on in there, could be a kidnapping or someone holding a kid in there. Really what bothers me is how it was handled, how we were treated and thew fact none of those knuckleheads had the foresight to make sure he didn't get billed, fact is they truly don't give a shit. But why should they? It's not their family right?

They put in Toronto too

http://www.torontosun.com/2012/04/12/alberta-man-lay-dead-in-nevada-hotel-for-days

[AxeMan]

Boy oh boy, those are some disgusting actions on the part of the hotel alright.  The worst part is the not checking in on the room on a daily basis, like don't the maids come in and make the beds daily.
Charging the credit card was pretty heartless.  Did the hotel relations lady give you a proper apology, Paul?

[Paul]

Did the hotel relations lady give you a proper apology, Paul?

No. They told the lady from the Sun they were going to call me to sort out the charge but no one called. Doesn't matter I suppose, I don't care about the money it's already been paid. I just think it was mishandled from the start. And you know like I said some people think it's OK and that the Sun shouldn't have even run the story, but if the Sun thought it was OK then would they have run the story at all? Allison Salz at the Sun was just as horrified as we are.

Anyone who thinks it's OK to not check on someone for 6 days that's staying in a hotel and doesn't move should have their ****ing head examined as far as I'm concerned, I won't second guess that.

[walleyes]

Unbelievable !! On all counts what a bunch of disrespectfull morons. Paul I would make sure and get the word out as much as possible about these people this is just disgracefull no matter how you look at it

[wildmeat]

thats terrible paul... i have lost almost all faith in humanity... anything for an extra buck right

[JIMMY 808]

Unbelievable !! On all counts what a bunch of disrespectfull morons. Paul I would make sure and get the word out as much as possible about these people this is just disgracefull no matter how you look at it

  You put that more politely then I can.  Thoughts are with you Paul       

[CAN_bigbore]

Definitely agree it would be hard not to rage but in the end it won't change anything.  Sorry to hear of your loss Paul.

[ishootbambi]

sucks to hear paul.  just nothing good in that period.  if im reading it right though, by all means be upset with the hotel for their neglect....but it sounds like a third party is responsible for the charges?  thats what i see...and it sounds like the hotel is trying to make that right at least?

[Paul]

sucks to hear paul.  just nothing good in that period.  if im reading it right though, by all means be upset with the hotel for their neglect....but it sounds like a third party is responsible for the charges?  thats what i see...and it sounds like the hotel is trying to make that right at least?

Actually on a full exam of the slip the charges were made by the hotel and not by the third party. It was booked by a third party, but they didn't process the transaction.

It's not the charges or the money, it's the utter lack of sense of the organization ISB, from start to end.

OK he had his DND sign on the door, fair enough. So a day goes by, fine, 2 days, 3 days?? 4? Housekeeping people are generally assigned to an area. No one had the sense to think "gee maybe something is wrong here" or "I wonder if maybe this guys needs towels or TP maybe we should find out what's going on here". 6 days? The only reason they found him is because he hadn't checked out, otherwise he would still be laying there maybe. Maybe I am wrong but I just can't wrap my head around not checking on a guy that hadn't moved in 6 days. They have electronic access, everything is logged, it can be checked. He checked in on Monday the 20th, last time I talked to him was Saturday the 18th when I was ice fishing at Utikima. He accessed the room 3 times on the Monday. The last call made on his phone was the 20th, he called his neighbor who was watching his place, he said he would be home in a week or so. That was the last he was heard from, it was the last he used the room key, so it can be assumed whatever happened occured that evening or in the wee hours of tuesday morning. My dad was a diabetic with history of stroke, they found him in his bed, apparently sleeping. So I will assume he died either from a diabetic episode (coroner cause of death without proper investigation) or a stroke. So it begs the question, did he lay there for a day or two unable to move? Is there a chance he could have been helped? Don't get me wrong here now, I am not blaming the hotel that he died. But lets just say I had to send his dental records down for him to be ID'd, he was to that point.

When I found out and contacted the hotel to find out what happened, they were none to eager to talk to me, there were no condolences, I was told they couldn't discuss it, end of story. So I called Trop Entertainment, the mother ship, and was ran around to a few different people. I talked to head of security and asked for their report, I was told I would have to have a court order to get a copy. I asked them their policy about DND, they said they don't really have one (lie, all hotels have policies for that) and they don't want to disturb guests out  of fear the guest may leave. I talked to the coroner investigator, great guy, he said it was unheard of for someone to be left for 6 days in the "type' of hotel my dad was at, he couldn't believe it. The funeral home down there couldn't believe it. In fact everyone I talked to said they couldn't believe it, except the hotel, they acted like it was a daily occurence there.

When I went to get the car all the security guys working the floor knew immediately about it, the guy that went in the room talked to me, gave me his condolences, they were like "hey that's the guys son, you know the guy that died?". So it wasn't such a regular occurence that they already forgot about it, I am sure every single staff in the hotel will remember it for some time. So I went to talk to the manager, she was so ****ing rude she couldn't even make the effort to leave her office to meet me, I had to talk to her from the lobby, it was humiliating after I went 2400km to see where my dad died. No condolences, no offer to buy us a lunch, nothing. So, I get back, see they charged his card, and called the Sun. Allison Salz was more than happy to run the story. It was only after the Sun called Trop Entertainment did the general manager of the entire operation call to apologize and offer condelences.

Now, don't get me wrong, I am not a baby, I don't need people coddling me or kissing my ass, but the entire thing was mishandled start to finish. I am sure they will maybe change some policies there and I think that's important, might save someones life one day.

[sureshot]

I'm very sorry for your loss Paul. Nobody should ever have to go through this.

Andy

[ishootbambi]

like i said paul....just nothing good in that.  i just dont see how a hotel could ever neglect a room for that period of time under any circumstances.  as for the charges....i was just going by what was in the article.  the question mark at the end of my statement indicates that i know the news doesnt always get it right.  sounds like the hotel was just trying some damage control.  sorry to hear of the whole thing.  as for the possibilities....i dont know what to say. try not to let that get to you.  lets just hope that your dad passed quickly and peacefully without suffering. 

[Paul]

By all indications and based on what the coroner investigator told me he passed in his sleep. I will find solace in that. Many diabetics suffer a lot in later years, glad it wasn't too bad for him at the end. Sure going to miss him at hunting season this year though.

[Sonny]

So sorry for what you have gone through.

[Albertadiver]

Paul.  My heartfelt condolances.